Right of withdrawal

Pursuant to art. 52 of Legislative Decree 206/2005 , as amended by Legislative Decree 21/2014, the Customer may withdraw from the purchase contract for any reason within 14 (fourteen) working days from the date of receipt of the product.

In order to exercise the right of withdrawal referred to in the previous article 5.1, the Customer can contact us by email info@verticestore.com or at the following telephone numbers 0428 2206 / +39 3482557946 (we will answer you during the opening hours of the store) to schedule the delivery by courier Bartolini of the goods at the expense of the customer. Also available on Whatsapp or message. Eventually, the Customer can send the goods to the following address at his own expense:


Vertice Store Tarvisio

Piazza Unità 1

33018 Tarvisio (UD)


Once the goods have been received in the store, we will issue the refund by reducing any shipping costs (10 €) in the event that the customer has decided to book using our service offered by our courier Bartolini.

In both cases the goods must be returned intact, complete with all its parts and in the original packaging (envelopes and packaging), without any signs of wear or dirt, in compliance with the following conditions:

  • The right of withdrawal may apply to the product purchased in its entirety; in fact it is not possible to exercise withdrawal only on part of the purchased product (eg: accessories, complements, etc ...);
  • The shipment, until the certificate of receipt in the warehouse indicated by the Company, is under the complete responsibility of the customer;
  • In case of damage to the goods during transport, the Company will notify the Customer, to allow him to promptly file a complaint against the courier and obtain the relative reimbursement; the product will be in possession of the customer, and the request for withdrawal will be canceled.

The Company will not be liable in any way for damage, theft or loss occurring during the return shipment.

The Company will refund the Customer the full amount already paid, within 10 (ten) days of withdrawal, by means of a reversal of the amount charged, using the same payment method used by the Customer for the initial transaction, unless otherwise agreed. The Company may suspend the refund until the returned product is received, or until the Customer proves that he has correctly returned the product intact.

If the package is returned after the 14th day, counted from the original delivery date of the goods, the right of withdrawal will lapse.

In case of forfeiture of the right of withdrawal, the Company will return the purchased product to the sender, charging the shipping costs to the sender and, if already reimbursed, the price of the product.

 

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